Reputation

Management

 


The smartest tool to manage online reviews

Power your online reputation

Reputation management brings all of the factors that contribute to your business’s online presence in one place, so you can take control of your online reputation.

All your reviews in one place

Compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive benchmarking to see how you stack up to the competition.

Automated reports and alerts

Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.

Show up where people are looking
Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.


Hear what’s being said all over the web
Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks.


You vs. the competition
Examine how your business performs against the competition on search engines, in regards to review ratings, total reviews, and perform social comparisons.


Keyword cloud
Explore the top positive and negative keywords associated with reviews for your business.

 

 

Customer

Voice


Turn great customer experiences into glowing reviews.

90% of consumers read online reviews before buying

Customer Voice gives you the power to gather customer experiences, boost your
star power, and shine in front of consumers who are doing research about your business.

Collect feedback faster than ever

You’re a few clicks away from gathering feedback from the customers that interact with your business. Customer Voice helps you easily understand the success of your service.

Use happy customers to win more business

Leverage the voice of your brand champions to improve online word-of-mounth. Invite existings customers to share their experiences online so new customers know they can trust you.

Reach customers wherever they are 
Customer Voice gives you the flexibility to request reviews over ​text message or email.


Shine in local search  
Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help you show up in search so new customers can find you.


Build a presence across the top review sites 
Make sure your business reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.


Customizable templates for your brand 
Your feedback requests look the way you want, under your brand.